Shipping & Delivery

Domestic Shipping (Australia & New Zealand)

• Free Express Shipping: Enjoy complimentary express shipping on all orders over $150 AUD.
• Standard Shipping: For orders under $150 AUD, shipping rates will be calculated at checkout.
• Delivery Time: Orders are typically delivered within 2–12 business days.

International Shipping

• Express Delivery: We offer international express shipping with an estimated delivery time of 5–14 business days, depending on your location.
• Carriers: Choose between Australia Post or DHL Express at checkout.
• Customs & Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

In-Store Pickup (North Hobart)

• You’re welcome to pick up your order at our North Hobart store.
• Simply select “In-store Pickup” at checkout.
• You’ll receive a notification when your order is ready for collection.
• Most orders will be ready within 1 business day.

Order Processing

• Dispatch Time: Orders are processed and dispatched within 1–2 business days.
• Tracking: Once your order is shipped, you’ll receive a tracking number via email.

Additional Information

• Packaging: We use eco-friendly packaging materials wherever possible to minimise environmental impact.
• Shipping Delays: While we strive to ensure your order arrives on time, unexpected delays due to postal or customs issues may occur. We appreciate your understanding and patience.
• Address Accuracy: Please ensure your shipping address is entered correctly at checkout. Once your order has been dispatched, we are unable to alter the address or re-send parcels that are incorrectly addressed.
• Responsibility After Dispatch: Once items have been shipped, they become the property and responsibility of the purchaser. If you have any concerns about your parcel, please contact us at info@masonwilliammerino.com.au or call 03 6288 7615.